Return and Exchange Policy
1. Return and Exchange Period:
- Customers can return or exchange shoes within 14 days from the date of purchase.
2. Conditions for Returns and Exchanges:
- Shoes must be unworn and in new condition, without any signs of wear.
- Items should be returned with the original receipt and packaging (if applicable).
3. Return and Exchange Process:
- To initiate a return or exchange, please bring the product to the store along with your receipt.
- Our staff will inspect the condition of the product and process your request accordingly.
4. Return Shipping Costs:
- Customers are responsible for any shipping costs incurred for returns or exchanges.
5. Non-Returnable Items:
- Worn shoes or items showing signs of damage caused by the customer.
- Promotional or discounted items (unless otherwise stated).
6. Refunds:
- For returns, we will issue a refund to the customer’s account within 7-10 business days, depending on the payment method used.
7. Customer Support:
- If you have any questions regarding our return and exchange policy, please contact our customer service team for assistance.
Adress: 997 Pooz Street, Piscataway, New Jersey, United States
Phone: 732-285-5295
E-mail: info@energytopis.com